Thank you for shopping at Go Carnival Carts (gocarnivalcarts.com). We want you to be completely satisfied with your commercial concession equipment. Because we sell heavy-duty and commercial-grade items, our return process follows specific guidelines to ensure safety, hygiene, and transit security.
1. 30-Day Return Window
- You have 30 calendar days from the date of delivery to request a return for an item.
- To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it.
- The item must be in its original, undamaged packaging, including all pallets, crates, manuals, accessories, and protective wraps.
2. Items Exempt from Returns
The following items cannot be returned:
- Used Equipment: Any machine (popcorn poppers, hot dog rollers, etc.) that has been plugged in, turned on, or used with food products due to strict health and sanitation codes.
- Custom Orders: Custom-built carts, custom color wraps, or specially fabricated equipment.
- Clearance/Final Sale: Any items explicitly marked as final sale or clearance at the time of purchase.
3. How to Initiate a Return
- Email our support team at support@gocarnivalcarts.com with your order number, product details, and the reason for the return.
- Please include clear photos showing that the item is unused and still in its original packaging.
- If approved, we will issue a Return Merchandise Authorization (RMA) number and provide the correct warehouse return address.
- Note: Do not ship items back to us without an official RMA number, as they will be rejected at the dock.
4. Shipping Costs and Restocking Fees
- Customer Responsibility: Except in cases where an item arrived damaged or defective, the buyer is responsible for all return shipping costs. Because commercial equipment is heavy, we highly recommend using a trackable shipping service with freight insurance.
- Restocking Fee: All eligible returns are subject to a 15% to 20% restocking fee to cover warehouse inspection, processing, and restocking costs.
- International Returns: For orders shipped outside the United States, original shipping fees, international customs duties, import taxes, and VAT are completely non-refundable.
5. Damaged, Defective, or Incorrect Items
- Inspect Upon Delivery: Commercial freight damage can happen. You must inspect your shipment immediately upon arrival before signing the carrier’s delivery receipt.
- Reporting Window: If your item arrives damaged, defective, or incorrect, you must report it to us within 48 hours of delivery at support@gocarnivalcarts.com with photos of the damage and packaging. [1]
- Resolution: We will work quickly to issue a replacement or provide a full refund, and we will cover all return shipping costs for valid damage claims. [1, 2]
6. Refunds Process
- Once your return is received and inspected at our warehouse facility, we will send you an email notifying you that we have received the item and whether your refund is approved or rejected. [1, 2, 3]
- If approved, your refund will be processed minus the restocking fee and original shipping costs. The credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution. [1, 2, 3, 4, 5]
